LAST REVIEWED: NOVEMBER 2025
This policy outlines which cookies we use and how we use them. For more details on how we handle your data, please see our privacy notice. Any further updates to this cookie policy will be posted here.
Definitions we use in this cookie policy
"The Service" means our proprietary ChurchSuite software (including where the software is made available through a CharitySuite brand), which is accessed online through a web browser, or by using our mobile applications (Apps).
“This website” refers to this marketing website where this policy is hosted.
"you", or "your Organisation" means you as an individual or the organisation you belong to as you interact with ChurchSuite.
"us", "we" and "our" refer to ChurchSuite Ltd.
What is a cookie?
Cookies are small files stored on your computer or mobile phone (referred to herein as a “device”) by websites that you visit. These cookies can be used to make websites work, provide features, provide statistics to the website owners, etc.
What is local storage?
Local storage is another means by which websites can store data in your browser, similar to a cookie. For the purposes of this policy, we will refer to both forms of data storage as a ‘cookie’. Where necessary, though, we will distinguish between the two so you know where to look for the data that is stored in your browser.
What cookies do we use?
We use two main types of cookies as part of using this website and as part of using The Service:
First-party cookies
These cookies are created by us and used directly for the functioning of the service and this website.
Third-party cookies
These cookies are not set by us but instead by other companies. Cookies that are used as part of us providing the service from sites like Helpscout and Stripe are listed under ‘How do we use cookies?’ whereas those from non-service related companies are covered by the section ‘Third party cookies’.
How do we use cookies?
Necessary cookies
These cookies are necessary for the correct operation of this website and the service. Without them, the service and/or this website may not operate correctly and are, by default, switched on.
Cookie name | Where is it used? | How long does the cookie remain for? | What type of cookie is it? | What’s the purpose of the cookie? |
cf_clearance | This website and the service | 1-year | Third-party cookie | This cookie is set by CloudFlare, the security service we route all requests through. It stores whether or not you have passed the ‘proof of challenge’ and is a security feature required to access the service and the website. |
XSRF-TOKEN | The service | 24-hours | First-party cookie | A security token is used by the service to ensure the request sent is legitimate. |
PHPSESSID | The service | Session | First-party cookie | A session token is used to identify you and your session with the service after you have logged in. |
core | The service | 24-hours | First-party cookie | Another session token is used to identify you and your session with The Service after you have logged in. |
__stripe_mid | The service | 1-year | Third-party cookie | This is a cookie set by Stripe and is required as a means of fraud prevention. |
__stripe_sid | The service | 30-minutes | Third-party cookie | This is a cookie set by Stripe and is required as a means of fraud prevention. |
silktideCookie* | This website | No expiry | First-party local storage | Silktide provides the cookie banner that we use for opting in/out of cookie usage. The Silktide local storage items are used to remember your preferences with respect to this. |
lang | This website | No expiry | First-party local storage | When you select a different language, we store this to remember it between pages. While not essential, if you delete this, then your language will be reverted. |
hs-beacon-* | This website and the service | No expiry | Third-party local storage | Helpscout is our third-party support platform, and part of their functionality includes a ‘Contact Us’ pop-up which this local storage is used. While not essential, it is required to use the contact support popup - it is not accessible outside of The Service. |
Besides the cookies listed above, the usage of the service requires a number of other first-party cookies and local storage keys to be created. These are used for the necessary functioning of the service and provide security (e.g. _grecaptcha), caching (e.g. iconsv2) and configuration (e.g. tinymce-*) functionality.
Marketing and analytical cookies
Marketing and analytical cookies are created only when you choose to opt in to their usage from our cookie banner. If you choose to reject non-essential cookies or opt out of allowing marketing cookies, then these will not be stored in your browser.
Cookie name | Where is it used? | How long does the cookie remain for? | What type of cookie is it? | What’s the purpose of the cookie? |
_fbp/fr | This website | 90 days | Third-party cookie | When consent is granted, the cookie is used by Meta/Facebook to track your access on the churchsuite.com website for the purposes of optimising advertising campaigns on Meta’s platforms. You can view Meta’s cookie privacy policy here. |
Changes to this policy?
We review this policy annually, but we will also update it if we change which cookies we use, so we recommend checking back for updates in the future. Any changes relating to how we process your data will also be covered in our privacy notice.